SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alimidas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alimidas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great value for money, long lasting power and good sound quality and easy Bluetooth connectivity.
Good product, comfortable and great sound
The product reached my hand about 25 days while this virus was vs, I think it came in quite reasonable time. When you contact the store doing a return to you Buddha is very nice, I think 7 dollars is written on the product so 18TL tax came out Buddha is very nice. The product is quite successful friends get the material quality sound quality very nice highly recommend.
Very fast delivery, excellent sound quality.
Excellent ears, good sound
The sound is great, design also good.
Very good. It took 31days to arrive here in Brazil. Nice earbuds!!
I received it less than 3 weeks. I’m glad everything works just fine.
These are my second TWS, the first bought on the test qsy T5. Qsy liked, the equalizer screwed and the bass was and everything is fine. I decided to take something more interesting and took this device. My expectations were met: the sound is better than the previous ones, bass, saturation, quality of the ears themselves. Listen through Poweramp
Packaging was very well done and well protected. Came in original box with instructions and quick start guide. Item has been tested and so far, it's great!
Delivery to Moscow in 10 days. packed cool, everything works, the sound is cool!!!
The package came yes SPB for two weeks in an ideal package. In the ear canal sit well, when running do not fly out, connect quickly and intuitively to any device, work independently of each other. Build quality at height and questions did not cause. Pleased with the presence of charging through Type-C and battery life (6 hours). If we talk about the sound quality, then I liked it, but maybe for some it will not be enough bass. I am happy with the purchase, thank you to the store.
I took to replace the radishes, the sound of the tower, the typce and apth. Took for 3300. Drove 7 days to Moscow I threw nozzles with Redmi, because the complete standard did not sit down, the bass played
Excellent, really liked the sound. I advise these ear pads. Put them down and stunned from the depths of Sabbas. Bright headphones with a slope in the dark.