SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alimidas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alimidas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order not for the first time. Quality is excellent! Recommend for all From the first we grew up. I have a nobleman, not very tall, weighs 15 kg Size M came up perfectly. Even there is a small stock
On Labrador 43 kg XL excellent. Left to stock
The order came Thanks! Collar Super!
Delivery month. everything came up. AMStaff 8 months.
OK eight key as poodle-mall order is okey
Guys, about the harness, quite high quality, but there are doubts in the factory loop for fixing the leash, as I try on my pet I will add feedback, delivery Fast almost 3 weeks to the Rostov region, 5 points
The harness is very good, high-quality. Dog weight 10 kg, she is 3,5 months old. Size m is too big for now, somewhere on 3 fingers, took with a margin for growth. But even so very convenient. Thank you very much the product passed quickly, I recommend!
Duge yakigny bend that material. On Breton pidiyshov I came to New poshtoyu for 2 cities.
The quality is good, the Labrador dog perfectly fit, the straps are pulled. The dog is comfortable, you can not wear a leash in the morning, thanks to the handle on top. After the coming weather is easy to clean. I recommend
A little too big ushili husky 7 months XL very satisfied Super recommend
I like it well made, my little bitch got a little big because she's intermediate between S (neck) and an M (wide back)
Beautiful and firm keep harness
With the size a little not guessed. But nothing was a little hurt and everything is oral. We are still small but the puppy in a couple of months to the size will grow
For a very long time the order was unclear where, came on the penultimate day. Sobakin is happy. Quality is good.
Bolshevat for Spitz. I hope he gets to him
Very comfortable and durable harness, I will order another one. The goods came very quickly.
good quality ~~
Thanks for the free shipping! Overall quality of is also nice
significantly better than a similar one i bought offline
really awesome, totally worth what i paid for it
It is really gorgeous !! The quality is great :)
With such a low cost, has an excellent quality
Product OK. Look very nice. Arrive fast. Thanks
For any type of budget is a nice option
The quality of is excellent. Shipping was within setimaed time. Thank You store 5 +