SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alimidas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alimidas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The pump came well packed and with all parts, shaft two fittings. Auditioned, succão soft and funcinou straight. Recommend buying. After arriving in Brazil, there were delays in delivery and not taxed.
Wife says super! Not painful compared to manual Avent, but with two immediately sucks weakly, better one
I ordered a breast pump on the advice of a friend. The order was issued on 08.02.2020, received at the post of the Russian Federation on 17.03.2020. The order was tracked, when entering the post office, a letter came to the e-mail. The box is slightly crumpled, but it is think because of the shipment and the store can not affect it. The box itself is packed in "puffy", and inside everything is in individual packages, inside everything is whole and new. Acquired for about 1.5 thousand Rub. I think it's super! Not yet used, it's still early, but I think that he will not let me down!
The parcel came. Tracking was great. Everything works. Not yet used. I regretted that I did not order with nipples
Fast delivery, set consistent with the description, little uncomfortably pachną gel refills but I think that the wywietrzy
Very satisfied with the goods. thanks to the store!
It came in 3 weeks, everything is whole and works, although the box was a little wrinkled.
The product corresponds to the description. The outer packaging was damaged, but the goods were not damaged, all whole. Works. In fact, I have not used it yet.
Very good. No smell. I tried it on my cheek, because it's still in position, it sucks well. The store is sociable.
Super downtime to the Amur region quickly, all whole, everything works, even tried to attach to the chest, pulls well!! only I can not understand how these pads work for massage??!!
Came for a month, the packaging is crumpled, but everything works properly! I recommend
Excellent product, I recommend, wine with all your accessories
Still no השתמשתי but look excellent.
Received quickly, despite the Chinese New Year holidays. The package was all crumpled, but the whole inside. Everything works. I can not check yet, not yet time. But I think I can cope with my task. Gel pillows could not be ordered, there is no functional from them
Arrived three weeks after the order to the Saratov region. Turned on, everything works. I hope you don't. I took it just in case I was. Thank you store
it's safe to say exceeded my expectations
I've bought discounted and can't be happier with a purchase
I had no idea where can I buy until I stumbled upon this store. Great job!
Thanks for free delivery and for good service.
as described. Nothing is missing.
Pretty good , surprised it came so fast thx
good product on a reasonable price
If you're looking where to buy online, you'll find no place better than this store. thanks to the seller!
reviews show it's a lovely item totally worth its price. I can surely confirm :-)