SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alimidas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alimidas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shubka to Murmansk came quickly track tracked. we order already for the second time, already for a bigger size, buttons became four. the dog grows not on days, but on hours) Thank you very much)
It's beautiful, it's for my sausage dog!
Awesome product! Arrived very late but understandable due to covid19 situation. Highly recommendable!
Beautiful dress, I'm happy
Great coat! In quality, everything is perfect, beautiful and warm) ordered Xs for a small shih-tzu weighing 1.300 in size all came up. Seller recommend!
Beautiful and soft
Beautiful jacket fully lined great quality good fit great price.Fast delivery
It's very beautiful and the quality is excellent! Thanks!! ❤️
The goods are very good quality))) very satisfied with the purchase))) took M-Ku for 4 months. length on the back 28 cm... straight just even with a margin... for the spring itself))) delivery 3 weeks... thanks to the store)))
I ordered the second time, for the second dog, everything is super, only a bow on the breed, so it's better, you can see in the photo.
The coat is very beautiful! Even better than in the photo! Gentle, sewn qualitatively. Fastens on white buttons. On York 4 months. 1,5 kg size XL just, even could s order. Thank you very much to the store!
I took the measurement Xs for my cucciola of 1 kg about and is perfect! Highly recommended!!!
I have 3 York. 2 small (2 kg) and one thick (5 kg) coat took the size L long on the back 37 cm (without collar) width 45 cm. This size fits 5 kg York. You can safely order M-ku on small ones. On the 1st photo a big dog, on the 2nd and 3rd small.
Delivery 1,5 months. Dog weight 2.200 kg took Size S just right! Very beautiful fur coat, thank you there is no smell, sewing quality!
Even more beautiful in person! Incredibly fast shipping too. Lining is beautiful too. I’m VERY PLEASED!!!
Very pretty, good quality a little late but I arrive and thanks to the follow-up they gave him
It came in less than a week
Product is super! Thank you very much!
Given that this is a really low cost , i'm truly astonished with the purchase. The store is great!
wonderful deal
Well packed. Quality good, very happy. Thank You Very Much.
better than i expected. awesome!
totally fine
Very nice , good quality. Thank you very much!
Bought on sale, never regretted the purchase