SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alimidas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alimidas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very effective. The glue can be a little too liquid but it's still fine. Maybe because it's new
The product came in time stipulated. Well packed and such as product description. I used it immediately and the results were expected.
Still not used, due the surge of covid19 stopped my activities.
In the case has not tried yet, visually like everything.
Super visible effect you have to practice I think so that the rendering is the best but very good photo collar done and collar not done without mascara
curl up nicely
It works well, and no bad reaction to the products ! 2 weeks delivery to France.
Arrived quickly and in very good condition
Recommended, it’s working!
Product came early. Good product.
it looks really nice right now! I have not tried it yet but I'm super excited to It was shipped really fast to my house!
It works
For a long time I looked at this set. Taking into account all the discounts, I grabbed it for 413 rubles. I'll start in order. Do not glue rollers of size L, if you have very short eyelashes or medium long, they do not fit. Rollers of standard size, but to my eyelids did not want to glue, applied glue on the back side, and then, moved around the edges, held with two fingers the entire procedure. The glue is good, but slow, first smear the roller, then the eyelashes and only minutes after 2 glue the eyelashes. With short eyelashes that do not want to glue-nothing to do. While the Sox glue, I pressed and kept until the glue dries, as in subsequent powders. The main thing is to adapt. And do not wet eyelashes 24 hours. I have straight eyelashes, quite, the result surprised me
I love it!
Super fast shipping ! Can’t wait to try it
Looking all good. Not tried it yet.
Good
is of an excellent quality, just as expected
reviews show that it's a nice item, and the seller is also awesome
With such a discount, is just what i was looking for
product matches the description. thank you very much.
Bought on sale, never regretted the purchase
Good item and fast shipping. Thank you so much!
Very good , thank you
Very happy with the ! Also very fast shipping!!